Privacy Policy

Welcome to TripGiraffe Privacy Policy

When you travel you leave bits and pieces of information about yourself behind. You flew to Prague for a week in spring. You met some nice people, got coupons to eat at great restaurants, visited museums, galleries, churches, stores and clubs. During that time, you put your name on few mailing lists, used your credit card, and exchanged contact information with some people.

The internet is the same. As you travel to websites you leave information about yourself behind. This information can be collected and used to learn things about your visit. However, unlike brick and mortar businesses, websites have policies about collecting and using personal information that you are entitled to.

TripGiraffe values and respects your privacy and we also respect your right to make informed decisions about your personal information. We process personal data in accordance with Regulation (EU) 2016/679, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the “GDPR”) with effect from 25/5/2018 and in accordance with any other applicable legislation.


For the purposes of GDPR we confirm that the controller and operator of the TripGiraffe (hereinafter also referred to as the "website") and the service offered via the website is TripGiraffe s.r.o., a company registered under the laws of the Czech Republic with the company registered number 072 66 855 and registered office in Kaprova 42/14, Staré Město, 110 00 Praha 1. The Company can be contacted via the contact form on the website or by writing to our registered address.

E-mail us any time at: [email protected]

Acceptance of Privacy Policy

This Privacy Policy explains the policies and procedures we have in place for collection, handling, and safeguarding of your personally identifiable information.

Your use of TripGiraffe and any disputes related to your personal information is subject to our Privacy Policy and Terms and Conditions.

The terms of this Privacy Policy only apply to TripGiraffe and the services we provide. It does not apply to any linked websites.

What type of personal information do we collect?


When you create a profile on TripGiraffe, you must provide us with some of your personal information. TripGiraffe is a social travel platform where you can find friends, learn about new destinations, share your travel experience with others and just be part of a travel community. Processing personal information is necessary for TripGiraffe to be a functional website since user accounts are essential part of this travel community and since some TripGiraffe features such as our email notifications really help you make the most out of the platform. We also need your personal information to manage your account and preferences and to protect the website against misuse.

We process the following personal information in connection with registration on TripGiraffe: first and last name, date of birth, gender, nationality, spoken languages, city of residence, email address.

Your email address is confidential. We do not share your email address with other users of TripGiraffe.

We will use your email to contact you, notify you of changes to the website or services we offer, and send you offers related to the service.

For the better functionality of TripGiraffe, you need to upload your profile picture to access all the functions of the website. Your profile picture may also be used for sending service notification to other users. If you don’t want to be included in these notifications, do not upload your profile picture.

You may also disclose information about your relationship status during the registration. This information is optional and you do not have to provide TripGiraffe with this information during registration.

You may disclose more information about yourself in your profile, comments and other places on the website once you are registered. Do not disclose any sensitive information about yourself or any other information you do not feel comfortable being public. You should also not upload any pictures which you do not want to be public.


You can give us a consent during registration to send you deals and offers which may not be related to the main website service. We use your information only for this purpose.  

We process the following personal information in connection with our newsletter: email address.


If you contact us through an email address disclosed on our website, you agree that we will process your information for purposes of answering your questions.

We process the following personal information in connection with communication with you: name (name you chose to be addressed with), email address.

Do not send us any sensitive personal information and any other information which is not needed for answering your question.

Paid membership

We do not store your bank card details. Nevertheless, our payment systems providers store this information (they must do it according to the law).


Facebook is used for more convenient registration and authorization on the website and it depends on you whether you want to register through your Facebook account or not. If you decide to register through Facebook, we obtain your personal information directly from it.

Visibility of your profile

When you register on TripGiraffe, your personal information in your profile and in your created trips is visible to non-TripGiraffe members and is traceable by search engines on the Internet.

How long do we process personal information?

Personal information for the registration are processed for the duration of your account. If you do not want TripGiraffe to collect your personal information, you can delete your account at any time.

If you opt in for our newsletter, your email address will be processed until you revoke your consent. Since we also need your email address for registration on TripGiraffe, we will still process your email address even after you have revoked your consent, but it will be used only for the purposes of registration.

When may we disclose your personal information?

We give certain third parties access to personally identifiable information. They are our subcontract and service providers. They assist us to manage our database of customer information, sending emails, data collection and analysis, storage, and services that help our website to function. Some of these parties are located outside of the EU.

They all sign contracts representing they will safeguard your information with measures that are similar to the ones we use. You are not a third party beneficiary of those contracts. We do not sell your information to third parties.

We may disclose personally identifiable information to attorneys or law enforcement agencies to address violations of our Terms and Conditions or illegal conduct. We also disclose any information demanded in a court order or required by law or to prevent imminent harm to persons or property.

We may also share your information in the event of the merger or sale of our company, or a sale of all or substantially all our assets, or in bankruptcy.

How can you access your personal information?

To modify or delete your personal information:

  1. Go to your profile;
  2. Click on Settings;
  3. Select My Details;
  4. Edit or delete your personal information;
  5. Select Save Changes.

You may not delete all your personal information since some information is required for the purposes of your registration on TripGiraffe.

You can delete all your personal information by deleting your profile. You can do that it anytime:

  1. Go to your profile;
  2. Click on Settings;
  3. Select My Account;
  4. Select Delete account.

You may not opt-out of receiving operational and service-based emails as they are necessary for the right functionality of the website. If you do not wish to receive these emails, delete your profile following the steps mentioned above.

Not all notifications are operational or service-based emails. You can unsubscribe or change some notifications settings for these emails on the about me page and the majority of the notifications here.

  1. Go to your profile;
  2. Click on Settings;
  3. Select My Account;
  4. Select notifications you don't want to receive.

If you do not wish to receive our newsletter, you may opt-out of receiving promotional emails and offers at any time. Please follow the unsubscribe link that is at the bottom of the email.

Data subject rights

You can revoke your consent for processing your personal information at any time. You can do it by deleting your account. Instructions showing how to delete your account are mentioned in the section above.

You can modify your personal information at any time in your account. If you are having problems changing your information, you can send us an email at [email protected] and we will be happy to assist you.

For the safety of your personal information, we need to be sure about your identity. Please send your request from the email you used for the registration to our website.

You have the right to lodge a complaint with a supervisory authority.


Cookies are assigned to your internet browser to enable many features available on our website and provide a record of your preferences. They help to make your visit to our website enjoyable.

Cookies are very small text files written by an Internet server to a customer’s browser when information is exchanged. They can only be read by the server domain that created and placed them.

We also use web server log files and analytic tools to make our website better. We are constantly improving our technical capabilities, your browsing experience, and the function of our website. We use information about site visits: frequency, length, and pages viewed to create a more engaging experience for you.

You can set your browser to reject cookies or notify you when a cookie has been set. You can learn how to set your browser preference in the Help section of your browser. If you choose to reject all cookies, some areas of this website may not function properly.

We use the services of Facebook Pixel for marketing purposes on the legal basis of legitimate interest. We track what pages you have visited on our website for the purposes of improving the targeting of our Facebook ads. We store this information for no longer than one year from your last visit of the website. If you do not wish to see our ads, you can turn them off following the instructions here. You can also turn these cookies off in the settings of your browser. To learn more about how Facebook processes personal information please read their data policy here:

We use Google Analytics to collect information about users' usage of our website. We use this information to make reports which help us improve our website. These cookies collect information anonymously. You can read more about these cookies and its functioning here:

Information you give to others

We are not responsible for the way others use or manage personal information that you give to them. We strongly discourage you from sharing your personal information with other users on this website.

Age Restrictions


TripGiraffe website is not suitable for or intended for anyone under the age of 18. We will terminate the accounts of users we believe are under 18 years old.

We do not knowingly collect information from anyone under 18 years old.

Do not use this website in a restricted location in which doing so would, or could be deemed a violation of any law, regulation or custom.

Updates to the Privacy Policy

We may modify or change this Privacy Policy at any time. You will always be notified about substantial changes. The new Privacy Policy will become effective the date it is posted, and the new effective date will be listed on the bottom of the page and it is your responsibility to check Privacy Policy and terms of use of the website.

Customer Service

Please contact us with any questions or comments you may have regarding our Privacy Policy.
You can reach at: [email protected]

Last modified: September 27, 2021